DIYestores.com Help Desk

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Question: Where do I change the Currency Symbol that appears next to the prices in my products?
Where do I change the Currency Symbol that appears next to the prices in my products?

Solution:

Change the Currency Symbol Language.

Question: I can receive my email but I can't send any, why not?
I can receive my email but I can't send any email, why not?

Solution:

More and more ISP's like Earthlink and MSN among others do not allow using
anything but their SMTP servers to send outgoing mail out of their
networks.

They do this in order to monitor your email sending habits and in some cases
to restrict the amount and volume of mail you can send at one time

In this case what you'll need to do is contact your ISP and ask them what
SMTP server you can use to send mail through. Normally when you signup
with an ISP they will give you the info to send and receive mail
through them.

If you already have an email account setup on your box to use their email just open the account and on the servers tab you will see their SMTP server information. Just put that same information into the account you setup to get your domains mail.

Question: Where do I change the email address to receive notification of orders from my website?
Where do I change the email address to receive notification of orders from my website?

Solution:

Scroll down to Miscellaneous and click on General Configuration.

Type in your email address.

Question: How do I change the ALT image tag for all of my products?
How do I change the ALT image tag for all of my products?

Solution: Click on General Configurations
Scroll to Bottom until you see Default Product Image ALT Tag
Change the text in the box (i.e. business name, keyword, etc.)
Click on Submit

Question: How do I use the Track Orders feature on my website?
How do I use the Track Orders feature on my website?

Solution:

Click on History
Under Listings, Click on Order Tracking
Input the information and save.

Note: Only customers who have setup an username and password during checkout will be able to look up their order tracking information.

Before you can use this feature, we will need to add a special code to your website to activate it.

Please send a support ticket in and we will add the code for you.

Question: How do I use the FAQ Generator?
How do I use the FAQ Generator?

Solution:

Before you begin using the FAQ Generator, be sure you set the controls:

Click on Control
Choose Text or a Button Link (button should already be uploaded)
Add a FAQ Comment if you wish to have a comment above the FAQ’s
Before you begin adding FAQ’s, be sure you have categories setup:
Click on Categories
Click on Add New Category
Input Category Name and click on Save
To begin adding FAQ’s, do the following steps:
Click on FAQ’s
Click on Add New FAQ
Input a Title
Choose the Category
Input the Question
Input the Solution/Answer
Be sure the checkbox has a check in it for Enabled
Choose the Order (for sorting)
Click on Save New FAQ

Before you can use this feature, we will need to add a special code to your website to activate it.

Please submit a support ticket to have this feature activated.

Question: How do I use the Blog Generator?
How do I use the Blog Generator?

Solution:

Before you begin using the Blog Generator, be sure you set the controls:

Click on Control
Choose Text or a Button Link (button should already be uploaded)
Add a BLOG Comment if you wish to have a comment above the Blog
Before you begin adding Blog messages, be sure you have categories setup:
Click on Categories
Click on Add New Category
Input Category Name and click on Save
To begin adding Blog Messages, do the following steps:
Click on Blog Messages
Click on Add New Blog Message
Input a Title
Input the Date
Choose the Category
Input the Blog Message
Be sure the checkbox has a check in it for Enabled
Choose the Order (for sorting)
Click on Save New Blog Msg

Before you can use this feature, we will need to add a special code to your website to activate it.

Please submit a support ticket to have this feature activated.

Question: How do I add a Featured Product?
How do I add a Featured Product?

Solution:

A product must be added to your website before you can feature it. The product must contain a jpg image in order to be featured.

Click on Products
Scroll to the Edit Products section
Choose Option #4 – Edit within a Table
Scroll through to the product you wish to feature
To the far right of the table is the Featured Column
Choose Yes from the drop-down box
Click on Save Changes

To remove a featured product, select NO next to the product and save changes.

Question: I added my category and/or sub-category buttons, but they aren’t showing up. Why not?
I added my category and/or sub-category buttons, but they aren’t showing up. Why not?

Solution: Your category/sub-category buttons will appear once you add product to the specified category or sub-category.

Question: Is there a way to hide a category or product temporarily?
Is there a way to hide a category or product temporarily?

Solution:

Yes.

Go into each product that you do not want showing up:
Click on Products
Click on Quick Edit
Check the box that says Check to Control Inventory
For Quantity on Hand, type in 0.
Click on Submit to save the changes

If you want to hide the entire category, you will need to do this with every product within that category.

Question: Is there a way to collect credit card information securely?
I have a machine, terminal or way to process credit cards. Is there a way to collect credit card information securely?

Solution:

Yes. Use the FCCCS feature within the Payments section of your store’s administration. This will store the credit card information for you to login and retrive and process through your own merchant account.

Please NOTE: It is VERY IMPORTANT that you remember the password you use to setup the FCCCS feature on your website. Due to security purposes we can not retrive a lost password.

Question: Why do all of my items appear in the What's New category?
Why do all of my items appear in the What's New category?

Solution:

When you are initially setting up your website and this feature is active, all items will appear because they are brand new at that time. You can control the number of days (up to 30) in the Masters Settings in the Configuration menu.

Once your site has been up and running past the 30 day maximum, the only new items that will appear are those items you have recently added.

Question: I need more then 50 options in a drop down?
I have a large number of options for a product and will go over the 50 available in the product drop down section. What do I do?

Solution:

We recommend that you utilize the Reusable Drop Down feature, even for items less than 50 especially if you will be using the same options in other products.

Question: How do I make a Reusable Drop Down?
How do I make a Reusable Drop Down?

Solution:

A reusable drop down is handy for instances where you have more than 50 options (i.e. scents, sizes, etc.) for a product or products.

To create a Reusable Drop Down:
Click on Reusable Drop Down under Configuration
Click on Add New
Give your Reusable Drop Down a Title (Letters and Numbers only)
Input the Option
Input Price (only if additional)
Input Weight (if it causes a weight change to the overall product)
Click on Create New Drop Down
Continue adding your options

Question: How do I change the sort order of my products?
How do I change the sort order of my products?

Solution: In your store’s administration:
Click on Configuration
Click on Master Settings
Scroll to Products Results Page Section
Choose from the following options:
Item Number Descending (9-0)
Item Number Ascending (0-9)
Title Descending (Z-A)
Title Ascending (A-Z)
Sort Order (You specify the number in the product setup)
Scroll to the bottom and click on Submit

Question: I don’t want the Item #’s to show in the product title, how do I turn them off?
I don’t want the Item #’s to show in the product title, how do I turn them off?

Solution: In your store’s administration:
Click on Configuration
Click on Master Settings
Scroll to Shopping Cart Section
Change the Show Item #’s option to No
Scroll to the bottom and click on Submit

Question: How do I change the Meta Tags (Keywords, Description, Title) for my store?
How do I change the Meta Tags (Keywords, Description, Title) for my store?

Solution:

There are two places in your admin area to add/change the Meta Tags.

In your store’s administration:
Click on Configuration
Click on Add Meta Tag
Edit the Description, Keywords or Title Section

NOTE: Do not use apostrophes in these sections as errors will occur
Click on Save Changes

In your store’s administration:
Click on Configuration
Under choose Home Page Mode, click on Settings
Edit the Description, Keywords or Title Section

NOTE: Do not use apostrophes in these sections as errors will occur
Click on Save Changes

Question: Can I resort my categories?

Can I resort my categories?

Solution:

Yes.

Click on Categories
Click on Re-Sort Categories
Choose the Sort By Option
Ascending (A-Z) – Sorts the categories alphabetically A-Z
Descending (Z-A) – Sorts the categories alphabetically Z-A
Custom (assign a number and sort on that number)
If you choose the Custom option, you must place a number in the Sort Order column in the order you wish to the categories to be sorted.
Scroll to bottom and click Update

Question: Can I resort my sub-categories?
Can I resort my sub-categories?

Solution: No. Currently sub-categories cannot be resorted.

Question: Can I list a product in more than one category without doing duplicate products?
Can I list a product in more than one category without doing duplicate products?

Solution: Yes and No. Yes if you are using the Product Collections feature which must be setup in your store’s template to work. Otherwise, you will need to create duplicate products so that the product can appear in all of the categories you wish it to appear.

Question: How do I monitor the stats for my website (who visits, where they come from, etc.)?
How do I monitor the stats for my website (who visits, where they come from, etc.)?

Solution:

We recommend the following places to get a FREE stat counter for your website:
www.addfreestats.com
www.statcounter.com
www.bravenet.com

The HTML can be added directly to your template. Please submit a support ticket and include the HTML and we will add it for you.

Question: How do I add text to the top of the category page?
How do I add text to the top of the category page?

Solution: You can add any information to the top of a category or sub-category by going into the edit a category section and clicking on the category you wish to edit. Then type the information in the Comments section within that category and click save.

Question: How do I pay my hosting fees?
How do I pay my hosting fees?

Solution:

You will receive an invoice by e-mail to pay your hosting fees. If you have changed your e-mail or have not received an invoice, please send an e-mail to billing@DIYeStores.com to verify your information.

You can login to your billing account at anytime by going here:
http://billing.primmart.com/accnts/accview.asp

The account and password needed to login is what you used when you signed up for a website.

Question: I got an e-mail stating that my store has a USPS/UPS shipping error.

I got an e-mail stating that my store has a USPS/UPS shipping error.

What could be the problem and what can I do about it?

Solution:

A shipping error is usually the result of missing weight information on a product. We recommend checking all of your products to ensure weight information has been setup. If you have a particular product that shipping is already included in the price and you do not wish additional shipping to be calculated, set it to be shipping exempt in the product setup.

Question: Can I make a product shipping exempt?
Can I make a product shipping exempt?

Solution: Yes. When setting up a product or editing a product choose Yes in the drop down box under the Shipping Exempt option.

Question: Can I make a product tax exempt?
Can I make a product tax exempt?

Solution: Yes. When setting up a product or editing a product choose Yes in the drop down box under the Tax Exempt option.

Question: What is the optimal size for my pictures on my website so that they load quickly?
What is the optimal size for my pictures on my website so that they load quickly?

Solution:

Pictures should be no larger than 600 pixels wide and be optimized at 72dpi settings.

You can resize your pictures in a paint program on your computer.

If you do not have a paint program, we recommend the following:

Easy Image

Feature Cart optimizer

Question: How can I resize my pictures?
How can I resize my pictures?

Solution:

You can resize your pictures in a paint program on your computer.

If you do not have a paint program, we recommend the following:

Easy Image

Feature Cart optimizer

Question: I no longer want the Click to Enter page of my website. How can I remove this?
I no longer want the Click to Enter page of my website. How can I remove this?

Solution: Click on Configuration
At the very top is the Website Home Page
Choose the Redirect to Store Option
Click on Save Changes

Question: I added a new category/sub-category but it is not showing up in the list. Why?
I added a new category/sub-category but it is not showing up in the list. Why?

Solution:

Categories and sub-categories will not appear until you add a product into the category/sub-category. Once a product is added, they will appear automatically.

Question: Why are there an abnormal number of Shoppers Online showing?
Why are there an abnormal number of Shoppers Online showing?

Solution:

From time to time you will see an abnormal or large number. In some cases, it is the actual number of customers but in most cases it could be a few things such as an AOL user or search engine spiders. It usually clears itself out and will be back to normal in a few hours.

Question: Can I offer discounts or coupons on my website?

Can I offer discounts or coupons on my website?

Solution:

Yes.

Discounts/coupons can be setup in the Payments section of your store administration. Click on Payments and scroll to the bottom and you will see the Discounts/Coupons section.

Question: Can I control the inventory of a product on my website?
Can I control the inventory of a product on my website?

Solution:

Yes.

When setting up the product (or editing it later) you can make it Inventory controlled.
Place a check mark in the Control Inventory Box
Put the total number of products in Quantity on Hand
If the products has options (i.e. scent, size) you will need to put the quantity of each in the drop down section. Make sure the total of these matches the total Quantity on Hand

Question: How can I control the number of products that appear in a category?
How can I control the number of products that appear in a category?

Solution: In the store administration:
Click on Configuration
Click on Master Settings
Scroll to the bottom and change the number in the box
Click Submit

Question: I would like a thumbnail image to appear when a customer clicks on a category BEFORE the description
I would like a thumbnail image to appear when a customer clicks on a category BEFORE the full description. How do I do this?

Solution: In the store administration
Click on Categories
Click on Edit A Category
Choose the category you want to make the change
Change the Show Thumbnails Before Product Detail option to Yes
Click on Submit

Question: I would like a the product description to immediately appear when a customer clicks on a category

I would like a the product description to immediately appear when a customer clicks on a category instead of a thumbnail image. How do I do this?

Solution: In the store administration
Click on Categories
Click on Edit A Category
Choose the category you want to make the change
Change the Show Thumbnails Before Product Detail option to No
Click on Submit

Question: Can a customer edit their customer information they previously setup with a username and password?
Can a customer edit their customer information they previously setup with a username and password?

Solution: No. Currently you will need to make the edit for them.
Click on History
Click on Customer Listing
Choose the letter of their last name
Click on Edit in the First Column next to the name of the customer
Make the changes and click on Save

Question: What are the graphic naming requirements for the DIY eStores?

What are the graphic naming requirements for the DIYeStores?

Solution: If you are bringing your own graphics to DIY, it is very important that you follow the specifications listed at the link below or your graphics will NOT work with our program. When naming your graphics, be sure to use all lower case letters and always end the filename with a .gif. If you are purchasing a webset from our graphic catalog, the graphics are already compatible and ready to go with our DIY program.

Full specifications: http://www.diyestores.com/diygraphics.htm

Question: Where do I upload my buttons and webpage topper?
Where do I upload my buttons and webpage topper?

Solution: Login to your admin area and click on "File Utilities".
Use Option #1 to upload your buttons and webpage topper (if applicable)

Question: Where do I upload my logo and backgrounds?
Where do I upload my logo and backgrounds?

Solution: Login to your admin area and click on "File Utilities".
Use Option #4 to upload your logo and backgrounds.

Question: Where do I upload any extra graphics like a divider?

Where do I upload any extra graphics like a divider?

Solution: Login to your admin area and click on "File Utilities".
Use Option #1 to upload your files.

You will need to use HTML code to place them where you would like them. You can find a list of HTML codes at the following link:

http://www.primmart.com/clientcenter/htmllist.html

Question: How do I change the option so customers DO NOT have to register when checking out?

How do I change the option so customers DO NOT have to register when checking out?

Solution: Login to your admin area and click on "Configuration".
Scroll down to Miscellaneous and click on General Configuration.

Change it where your customers do not have to register when placing an order.

Question: Where do I change my Welcome (also known as Splash) page?

Where do I change my Welcome (also known as Splash) page?

Solution: Login to your admin area and click on "Configuration".
Go to Master Store Settings and click on Splash Page.

Type out your information. If you are using a layout that displays your logo with your welcome message, you will automatically see your logo there. If your layout displays your logo ABOVE your welcome message, then you will leave it set to "No Logo".

You can use basic HTML to enhance your welcome message with line breaks, bold font, dividers, extra graphics, etc.

You can find a list of HTML codes at the following link:
http://www.primmart.com/clientcenter/htmllist.html

Question: How do I add a new category?

How do I add a new category?

Solution: Click on "Categories", then click on "Add New Category". Simply type in your category name and select the button from the Image drop down box. If you would like to display thumbnails before the product details, select Yes, otherwise leave it at No. If you are displaying thumbnails before product detail, select your thumbnail width and then add any comments if you wish to, to the Category Comment box.

Press Submit to save your new Category.

For complete instructions on categories, please review the following link:
http://www.primmart.com/clientcenter/diycategories.htm

Question: How do I add a new sub-category?

How do I add a new sub-category?

Solution: To add a Sub-Category, click on "Categories in your admin area. Then click on Sub Categories. You will be given the option to select which parent category you would like to display your sub category in. Select the parent category and click on "Add New Sub Category" and then add your sub-category in the same manner as you added your regular categories. You can enter how many sub categories you would like to display in each column.

You can have your sub category displayed on your website as a plain text link or you can add a button or product preview image to be displayed along with the link. if you use a button or preview image, be sure to select the thumbnail size you wish it to be displayed in.

For complete instructions on categories, please review the following link:
http://www.primmart.com/clientcenter/diycategories.htm

Question: How do I edit a Category?

How do I edit a Category?

Solution: To edit a category select 'Edit Categories' . You will be presented with a listing of all the categories you have in the database. Locate the one you wish to change and click on it.

Follow the same steps that you used for adding a category.

For complete instructions on categories, please review the following link:
http://www.primmart.com/clientcenter/diycategories.htm

Question: How do I add/edit my Ancillary pages?

How do I add/edit my Ancillary pages?

Solution: Login to your admin area and click on "Content Managment".

Ancillary Pages: This is where you will setup your order information page and any other extra pages you would like to have on your website.

You simply type the information into the space provided.

You can use basic HTML to enhance your pages with line breaks, bold font, dividers, extra graphics, etc.

For any extra pages you plan to add, you need to make sure that you have a button created and uploaded for this page so that you can select it from the dropdown box when you go to add the page. Once added and you have the page set "Yes" to show, it will automatically show up in your website navigation.

Question: How do I add products?
How do I add products?

Solution: Because of the intricacies and many steps, we recommend consulting your DIY Website Documentation which can be found at: http://www.primmart.com/clientcenter/diywebsite.html

Question: How do I add a link to my Links page?

How do I add a link to my Links page?

Solution:

To Add a New Link Or Banner Link to your site:

If adding a banner you will need to have this banner saved on your computer. To do this, go to the banner and right click on it and "save as" to somewhere on your computer where you can find it.

Then you will need to upload the banner to your site. To do this you would upload it like you would your product images. Once you have this uploaded, go to "List or Delete Pictures" in your File Utility area. It will pull up a listing of all your images. Now find the banner, then click on "View". This will cause a window to popup with your image(banner) in it. The URL that is in that popup window is your image url. It should be something like this:

http://yoursitename.com/fpdb/images/yourimagename.jpg

You will need to copy this url(or leave this window open) to place it into your links page(explained below)

Now....

To Get to your Links Page admin, you will need to click on the "Configuration Link". When you enter you will see the "Master Store Mode".

Click on "Links Page Admin"

Click on "Add new link"

Under Name: Type the name of the website you are linking to withOUT the http:// and the .com so for me it would be "Prim Mart"

Under Site Url: Type the FULL url of the site. For example: http://www.DIYeStores.com

Under Description: Type a description of the site. This is NOT needed but helps tell more about the site.

Under Banner URL: Paste in the url of the banner here, this is the url I had you copy earlier. You can paste it here (leave blank if you are just adding a text link)

Under Out Hits: Type In 1 (this keeps track of how many clicks the link has gotten so you start off with 1)

Under Firstordering: Type In the order you want it to show up. So if you want this banner to be at the top type in 11 if you already have 10 banners on there and if you want it to be at the middle, you would type in 5, if you wanted it to be at the end, you would type in 1. OR you can leave this blank and they will be displayed in the order you added them(much easier :-)

Then hit Submit! And you should have a link added!

Question: How do I setup my e-mail in Outlook or Outlook Express?
How do I setup my e-mail in Outlook or Outlook Express?

Solution: For a picture tutorial, please visit the following link:
http://www.primmart.com/clientcenter/emailsetup.htm

Question: Can I charge actual shipping costs in the shopping cart based on weight and destination?

Can I charge actual shipping costs in the shopping cart based on weight and destination?

Solution: Yes. You will need to use the Real Time Calculators feature for USPS, UPS and Canada Post located in the shipping section of the store administration. All require that you register with them independently. Please follow ALL instructions located in the store administration.

You will also need to setup the weight of each product in your shopping cart. Be sure to account for packaging materials in your weights or you will find that the shipping amounts will be off when it comes time for shipping. A hand calculator is available for weight conversion in the individual product setup.

The products weights MUST be setup or shipping exempt chosen in order for the Real Time Calculators to work properly.

Question: How long does it take to get a price quote from a DIY Graphic Designer?
How long does it take to get a price quote from a DIY Graphic Designer?

Solution: It can take about 3 business days (not including weekends). Requests received over the weekend are not handled until the next business day.

Question: If a customer places an order and does not complete the credit card payment at that time

If a customer places an order and does not complete the credit card payment at that time, can they log back in later and finish?

Solution: No. They will either have to call you with their information or place the order again.

Question: I received an order indicating payment by PayPal but no payment receipt was received from PayPal.

I received an order indicating payment by PayPal but no payment receipt was received from PayPal. What do I do?

Solution: In some cases, customers will proceed with placing an order through your website but will not complete the transaction through PayPal or they have an error and they cannot proceed.

Do not send the order until you confirm that the customer wishes to complete the transaction. Send an e-mail or try phoning the customer if e-mail does not work. You can then send a payment request from PayPal or simply provide the customer with instructions on which e-mail to send payment.

Question: I received an order indicating payment by FCCCS (Credit Card) but no information was provided.

I received an order indicating payment by FCCCS (Credit Card) but no information was provided by the customer. What do I do?

Solution:

In some cases, customers will proceed with placing an order through your website but will not complete the transaction or they have an error and they cannot proceed.

Do not send the order until you confirm that the customer wishes to complete the transaction. Send an e-mail or try phoning the customer if e-mail does not work. You will either need to take the credit card information by phone or the customer will need to replace the order online.

Question: Where do I put my banner so that others can right click and save to put on their own site?

Where do I put my banner so that others can right click and save to put on their own site?

Solution: Add your banner to your Links page and set the sort order so that yours appears first.

Question: How do I make the Gift Registry feature active on my website?

How do I make the Gift Registry feature active on my website?

Solution:

To configure your Gift Registry settings in the store administration:
Click on Gift Registry
Choose Yes for the “Use Gift Registry” option
Choose a Text Link or Button for Customer Access
Choose a Text Link or Button for Public Access to Registries
Choose a Text Link or Button for the Add to Gift Registry link in the products
Choose the Text to display in a Registry when an Item is no longer available
Click Save Changes
Be sure to also setup Categories for the Types of Registries

Before you can use this feature, we will need to add a special code to your website to activate it.

Please submit a support ticket to have this feature activated.

Question: How do I add a New Email Address to my Account?
How do I add a New Email Address to my Account?

Solution:

To request a new email address, please submit a support ticket with the desired email address. Please select the category: Email Account when submitting your request.

Please allow up 2-3 business days for a new email address to be issued.

Question: Accepting Credit Cards Via Paypal.com Pro
I want to accept credit cards on my site and I know that a lot of people do not like to use paypal. If I sign up for the FCCS that's on the website how do I process the card? Through my paypal???

Solution:

You have a few different options when it comes to accepting credit cards on your website. One of those options is to use Paypal Pro. It is paypal's version of a merchant account and allows you to accept credit cards without the customer having to be a registered user of Paypal. To set this up, you will first need to apply for a Paypal.com Pro account. Once you are approved, you will be able to use the FCCCS area within your website admin area that allows you to collect credit card information securely on your website.

When a credit card order is placed on your website, you will login to your admin area and then go into your payments section. You want to click to login to the FCCCS area. In this area will be the credit card details. You will then process the credit card manually on the Paypal.com website using their virtual terminal. To do this, login to your Paypal.com account and click on "Merchant Tools" in the upper right hand side. Then scroll down and on the bottom left side, click on "Virtual Terminal". You can then plug in the credit card details. It will approve or deny the credit card right then.

Question: I would like to have my website layout changed?. How do I do this?
I would like to have my website layout changed?. How do I do this?

Solution:

To request a layout change, submit a support ticket and make a note of what new layout you would like. When submitting a ticket for a layout change, please select the category: Layout Change.

You can view layouts here: http://www.diyestores.com/layoutsdiy.htm

Please allow up to 3 business days for the layout change to be completed.

Question: How do I cancel my website
How do I cancel my website hosting?

Solution:

To cancel your website hosting, please send an email to: billing@DIYeStores.com

Question: Registering for Client Help Community
I have registered for the client help community but can't login. Why?

Solution:

If you just registered, please know that your account must be approved before you can login. Accounts are approved within 2-3 business days. Once your account is approved, you will receive an automatic email sent to you with a link to click on to activate your account. You will then be able to login to the community.

Question: How do I switch from a Temp. website to my Domain
How do I switch from a Temp. website to my Domain

Solution:

If you have completed the setup of your new temporary website and are ready to switch to using your domain, then you will need to change the DNS (domain name servers) on your domain.

Before you switch the DNS, be sure that you have everything off your "old" website that you want to keep and save. This includes any emails if you have an email account set up with that website.

Next, you will need to log into where you have your domain registered and find where you change the DNS (domain nameservers).
You will need to change them to:
NS1.PRIMWEB.COM
NS2.PRIMWEB.COM

If you would like to have any domain email accounts setup, please submit a ticket requesting the email accounts you would like to use.

It will take approx. 12-24 hours for the DNS change to go through.

Once the change has taken effect, you will then be able to use your domain name to access your new website.

Your admin area will also change and you will no longer use the primweb temp. address to login. You will then use an address like: www.YourDomain.com/store/setup.asp
(with YourDomain.com being replaced with your full website domain name)

Question: How am I supposed to read or update my support issues?
How am I supposed to read or update my support issues?

Solution:

When you receive a response to your ticket, a notice is emailed to you and you will need to login to the helpdesk to read the replies and add any more information if necessary.

Go to the helpdesk at:
http://www.diyestores.com/helpdesk
and click on:
My Questions/Answers

On the next page you will be prompted to log in. Be sure that you are using the correct login - occasionally people have two different logins and can't figure out why they can't see their tickets....it turns out the tickets were on the other login.

If you have more than one login, please let us know and we can remove them for you.

After you have logged in, you should see your tickets listed. Click on the title of the one you want to find out about. The top section is where you can add more information if needed. Scroll further down to see the reply(solution) to you ticket.